Here are the answers of frequently asked questions.
How long does delivery take?
How can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email, which you can use to track your order on our website.
What happen when the product purchase is out of stock?
We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or the money will be duly refunded.
What happens if no one is present to receive the package/shipment, at the address provided?
Keeping in view the ease of delivery, our courier partners will make 3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.
Can I customize a suit?
Yes! We offer a bespoke service where you can customize your suit according to your preferences. You can choose your fitting measurement. For more details, contact us directly.
Shipping & Returns:
Do I have to incur additional charges for international shipping?
We wish to inform you that we do charge a nominal shipping fee on international orders.
How will I know which is the correct size for me?
The fit of our products might vary depending on the fabric, cut, and style of the product. Before buying hence, please review our sizing guide and select the size that is best suited to you.
How can I avoid damage during washing the product?
We request our customers kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised by professional dry cleaning rather than home washing.
Is the color of my product exactly the same as I see it on the website?
We have done our best to accurately display the colors of the garments on our website, however, the colors you see will also depend on the display settings and resolution of your monitor.
What happens if there is a dispute regarding the payment transaction during and after a product has been purchased?
Disputes if any will be subject to New Delhi (India) Jurisdiction. We will not be liable for any loss or damage which may arise directly or indirectly out of decline of authorization of transaction on account of the Cardholder having exceeded the preset credit limit as mutually agreed by you and your bank.
How do I place a cancellations request?
An easy cancellation process is available for all our esteemed customers. You can cancel your online order within 24 Hours of order placement. You can mail us at laedensuitsofficial@gmail.com or reach us through call on provided number.
How long does it take to process my refund?
Your refund is estimated to be credited in the account, used for order payment, between 2-3 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.
Payment:
What payment methods do you accept?
You may also choose to pay via Cash on Delivery. In this mode, the payment is made at the time of the delivery of your order. However, the COD facility is available only in India.
Are the payments modes specific to PIN codes?
For certain PIN codes, Cash on Delivery will not be available. However, prepaid facilities like Debit Cards, Credit cards, and Net Banking payment options can be used for these locations.
How do I make a payment if the Cash on Delivery option is not available on my adderss/PIN Codes?
If the Cash on Delivery payment option is not available on your address/PIN code you can always make a payment via Credit Card, Debit Card, Wallet, UPI, or Net Banking.
What is the process of making a Cash on Delivery purchase?
Once you have placed your order we might give a call to you, along with sending an email or SMS for confirmation.